Several days after identifying a “cybersecurity issue,” MGM Resorts is still not fully back online.
The company revealed on September 11 that the issue was affecting “some of the company’s systems”, adding that it had shut them down to protect other networks.
Employees and guests are disappointed by the cuts.
“It was kind of chaotic,” Walter Haywood said. Scripps News Las Vegas, “The machines won’t take our tickets. Lines everywhere. Just chaos.”
MGM Resorts said its gaming, dining and entertainment services remain operational as work is done to bring all systems back online. However, people cannot book rooms or cancel their reservations online.
“For hotel reservations coming September 13-17, 2023, we understand your travel plans may have changed, so we are waiving change and cancellation fees,” a message on the MGM Resorts website said.
The company notes that front desk staff at its properties are ready to assist guests. However, Scripps News Las Vegas reports that lines are longer this week.
The ALPHV ransomware group went on LinkedIn to find an employee who compromised MGM Resorts, then called the help desk.
A company worth $33,900,000,000 was lost over a 10-minute negotiation.
– VX-Underground (@vxunderground) 13 September 2023
On Wednesday, VX-Underground, a group that focuses on research and protection with the largest collection of malware code, posted to X that the ransomware group ALPHV, also known as Black Cat, was behind the MGM cyberattack. Is.
MGM Resorts officials have not confirmed how the breach occurred, but said law enforcement has been notified. The company operates more than a dozen properties on or near the Las Vegas Strip, including the MGM Grand, Luxor and Bellagio.